Shipping Policy
Thank you for choosing Suntechorg. We are committed to providing a transparent and professional shipping experience. Below are the terms and conditions regarding shipping rates, processing times, and delivery windows.
1. SHIPPING RATES & THRESHOLDS
We offer flat-rate shipping for all domestic orders within the United States:
- Orders of $99.00 and above: FREE Standard Shipping.
- Orders under $99.00: A flat-rate shipping fee of $9.99 USD will be applied at checkout.
2. DELIVERY TIMELINE
To ensure all hardware is inspected and securely packaged, please refer to the following timeline:
- Order Handling Time: 1 - 3 Business Days (Monday – Friday).
- Transit Time: 6 - 12 Business Days (Monday – Friday).
- Total Estimated Delivery: 7 - 15 Business Days.
*Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will begin processing the next business day.
3. ORDER TRACKING
Upon dispatch, you will receive a confirmation email containing a tracking number. Tracking information typically becomes active within 24-48 hours. You can monitor your package via the carrier's official website.
4. SHIPPING DESTINATIONS
Currently, we ship exclusively to the United States. To ensure the secure delivery of our premium products, we do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. Territories.
5. SHIPMENT DAMAGES
Suntechorg is responsible for products damaged or lost during transit. If your order arrives damaged, please save all packaging materials and notify us within 48 hours of delivery at support@suntechorg.com.
6. CONTACT INFORMATION
Questions regarding our shipping practices should be directed to our administrative office:
Trade Name: Suntechorg
Legal Entity: NORAVELIA INC
Email: support@suntechorg.com
Address: 789 SHERMAN ST UNIT 246, DENVER, CO 80203, United States
Business Hours: Monday - Friday, 9 AM - 5 PM (EST)