FAQs

Find quick answers to your questions about Suntechorg products and services below.

1. How much does shipping cost?

We offer Free Standard Shipping on all orders of $99.00 and above within the United States. For orders under $99.00, a flat-rate shipping fee of $9.99 USD will be applied at checkout.

2. How long will it take to receive my order?

Our Order Handling Time is 1-3 business days. Transit time usually takes 6-12 business days. The Total Estimated Delivery time is 7-15 business days.

3. Which payment methods do you accept?

We accept secure payments via Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

4. What is your return window?

You have 30 calendar days from the date of delivery to return an item. Please ensure the item is unused and in its original packaging. Contact us at support@suntechorg.com to initiate the process.

5. Do you charge any restocking fees?

No, we do not charge any restocking fees for returned items. However, customers are responsible for return shipping costs for personal-reason returns.

6. Is my personal information secure?

Yes. Our website is SSL certified and compliant with PCI DSS standards to ensure your payment and personal data are fully encrypted and protected.

7. How can I contact customer support?

You can reach us at support@suntechorg.com. Our team is available Monday through Friday, 9 AM - 5 PM (EST). Our administrative office is located in Denver, CO.